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Our policy lasts 7 days. You can exchange or refund your product within 7 Days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
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To return your product, you should mail your product to: 530 Saaha Offices (B), Souk al Bahar, Downtown Dubai, Dubai - 414229
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over AED 200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.