Shipping Policy

Welcome to Turtlefeet Company! Please review our shipping policy to understand how we handle the delivery of your orders.

UAE Orders:

• Orders placed before 3 pm GST time will be delivered the next day.
• Orders placed after 3 pm GST time will be delivered within 2 days.
• Free shipping for all orders above 150 AED within the UAE.
• For orders below 150 AED, a flat shipping rate of 15 AED applies.
• We strive to ensure timely delivery to all locations within the UAE.

Cash on Delivery:

• Cash on Delivery is available for orders across the UAE only.

International Shipping:

• Customers are responsible for all local duties and taxes associated with international shipments.
• Yemen, Iran, Mali, South Sudan, Burundi, Niger - Free shipping for order above - 200$( approx. 735 AED)
• Rest of the world- Free shipping above - 100$( approx. 367AED)

Return Policies:

• At Turtlefeet, your satisfaction is our priority. If you're not happy with your purchase for any reason, we offer hassle-free returns within 7 days of receipt.
• To be eligible for a return or exchange, items must be unworn and returned in their original packaging, with tags and complementary cases included.
• FINAL SALES: Please note that all items purchased with a discount of 40% or more, a "Buy 1 Get 1 Free" deal, or a store credit are considered final sales and cannot be returned or exchanged.

UAE Returns:

• We offer free returns and exchanges on all eligible items. We'll provide you with a prepaid return label to send your items back to us hassle-free.

International Returns:

• Returns must be arranged with the courier of your choice to the following address: 18 Park View Avenue, APT 1020, Jersey City, New Jersey, 07302.
• To ensure the security of your shipment, we strongly recommend selecting a courier service with tracking. Please note that any duty fees linked to the returned package will be deducted from your refund.

Return And Refund Instructions:

• To ensure your return is processed smoothly, we recommend using the original shipping box or a well-padded box to prevent any damage during transit.
• All returned item(s) must arrive in their original condition, including all packaging, tags, and complementary cases, to be eligible for a full refund, store credit, or exchange.
• All items purchased at a Turtlefeet retailer or pop-up shop are not eligible for returns or exchanges online, they can be exchanged or returned from the same store it was bought from. Only items purchased directly through our website are eligible for returns or exchanges within the specified timeframe and under the conditions outlined in our returns & exchanges policy.
• Upon receiving and inspecting your return, eligible refunds will be processed within 3 business days and credited to your original payment method.

By placing an order with Turtlefeet Company, you agree to adhere to the terms outlined in this shipping policy. For any inquiries or assistance, please contact our customer service at customercare@turtlefeetcompany.com or +971588772387.

Thank you for choosing Turtlefeet Company, every step counts.

1.Are the Sunglasses UV protected? All our sunglasses offer UV 400 protection, effectively blocking all light rays with wavelengths up to 400 nanometers, including both UVA and UVB rays..

2.Do you offer prescription lenses? While we do not provide prescription services but our optical frames can also be customized with prescription lenses. Your optometrist is best equipped to provide further assistance in this regard.

3.What does Polarized mean ?Polarized sunglasses are special glasses that help you see clearly on sunny days near water or snow. They stop bright reflections that make things hard to see. The big difference is that polarized glasses stop reflected glare, while regular ones just block bright light.

4.What type of movement is used in your watches?Our battery-powered quartz watches are equipped with Japanese Miyota Precision Quartz Movement, renowned and trusted within the industry.

5.Are the Turtlefeet Watches Waterproof?Our TurtleFeet wood watches are designed to be water-resistant, meaning they can withstand exposure to moisture to a certain extent. However, they are not fully waterproof, so we recommend avoiding prolonged submersion in water or exposure to heavy moisture. While our watches can handle everyday activities like washing hands or light rain, it's essential to remember that they are not suitable for swimming, diving, or any activities involving deep water immersion. By maintaining their water-resistant properties, we ensure that your TurtleFeet wood watch remains in excellent condition for years to come.

6.What types of woods are used?Our commitment to the environment is reflected in our choice of materials, including bamboo, sandalwood, redwood, olive wood, ebony wood, zebra wood, walnut wood, and other eco-friendly options like cork and vegan leather. These materials are carefully selected to ensure that they are derived in an environmentally responsible manner, aligning with our dedication to sustainability and eco-conscious craftsmanship.

7.How do I replace the battery?You can easily locate the batteries for all our watches at most electronic stores and many watch repair or jewelry shops. We advise against attempting to replace the battery yourself, as it typically requires specialized tools, and attempting to do so independently could potentially result in damage to the watch.

8.Is there a warranty? Turtlefeet offers a limited 1-year manufacturer's defect warranty starting from the original purchase date through an authorized dealer. This warranty does not encompass instances of user abuse, water damage, typical wear and tear, battery replacements, accidental glass damage, scratches, strap wear, or theft. To initiate a warranty claim, proof of purchase is mandatory. If your purchase was made through our website or Amazon, the order number will suffice as proof.