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FAQs

    • Are the Sunglasses UV protected?

      All our sunglasses offer UV 400 protection, effectively blocking all light rays with wavelengths up to 400 nanometers, including both UVA and UVB rays

    • Do you offer prescription lenses?

      While we do not provide prescription services but our optical frames can also be customized with prescription lenses. Your optometrist is best equipped to provide further assistance in this regard.

    • What does Polarized mean ?

      Polarized sunglasses are special glasses that help you see clearly on sunny days near water or snow. They stop bright reflections that make things hard to see. The big difference is that polarized glasses stop reflected glare, while regular ones just block bright light.

    • What type of movement is used?

      Our battery-powered quartz watches are equipped with Japanese Miyota Precision Quartz Movement, renowned and trusted within the industry.

    • Are the Turtlefeet Watches Waterproof?

      Our TurtleFeet wood watches are designed to be water-resistant, meaning they can withstand exposure to moisture to a certain extent. However, they are not fully waterproof, so we recommend avoiding prolonged submersion in water or exposure to heavy moisture. While our watches can handle everyday activities like washing hands or light rain, it's essential to remember that they are not suitable for swimming, diving, or any activities involving deep water immersion. By maintaining their water-resistant properties, we ensure that your TurtleFeet wood watch remains in excellent condition for years to come.

    • What types of woods are used?

      Our commitment to the environment is reflected in our choice of materials, including bamboo, sandalwood, redwood, olive wood, ebony wood, zebra wood, walnut wood, and other eco-friendly options like cork and sustainable leather. These materials are carefully selected to ensure that they are derived in an environmentally responsible manner, aligning with our dedication to sustainability and eco-conscious craftsmanship.

    • How do I replace the battery?

      You can easily locate the batteries for all our watches at most electronic stores and many watch repair or jewelry shops. We advise against attempting to replace the battery yourself, as it typically requires specialized tools, and attempting to do so independently could potentially result in damage to the watch.

    • Is there a warranty?

      Turtlefeet offers a limited 1-year manufacturer's defect warranty starting from the original purchase date through an authorized dealer. This warranty does not encompass instances of user abuse, water damage, typical wear and tear, battery replacements, accidental glass damage, scratches, strap wear, or theft. To initiate a warranty claim, proof of purchase is mandatory. If your purchase was made through our website or Amazon, the order number will suffice as proof

    • When will my order be shipped?

      Orders placed before 3 pm GST will be shipped the same day.

      For orders placed after 3pm GST will be shipped the next day.

      The delivery time is 1-2 days. Please note that this timeframe excludes weekends and holidays.

    • Do you offer expedited shipping?

      We do offer Express and Priority Shipping options upon request.

      For more detailed information regarding shipping costs and estimated delivery times, please contact us on +971588772387

    • Do you offer Free Shipping?

      Yes, we offer free shipping for orders above 150 AED within UAE.

      For orders below 150 AED a shipping fee of 15 AED will be applied.

    • Will I have to pay international taxes and duties?

      The final price of your purchase excludes taxes and duties, though it's important to note that not all currencies incorporate these fees. Turtlefeet cannot influence or take responsibility for any taxes or duties imposed on your package. You are accountable for covering any extra charges related to customs clearance. Customs regulations differ from country to country, so please reach out to your local customs authority for further information. It's worth mentioning that, in rare instances, customs agents may delay the delivery of certain packages.

    • International shipping information

      Please note that for international orders outside United Arab Emirates, the package may be subject to import duties and taxes upon arrival in the destination country.

      It's important to note that any customs charges that may be applied to the shipment are the customer's responsibility. Unfortunately, Turtlefeet has no control over these charges since customs determine them, and we cannot know what they may be. Additionally, Turtlefeet is not responsible for any actions taken by customs or the chosen package delivery service.

    • What is the exchange rate applied?

      Even though you can set the store currency, when you make a purchase from the Turtlefeet Store, the currency at checkout will always be in AED (dhs). The conversion is handled by our partner, Stripe.

    • Free shipping and other information

      We offer Worldwide free shipping for orders above 100$(367AED approx.), except for the following countries:

      Yemen, Iraq, Mali, South Sudan, Burundi, Niger - Free shipping for order above 200$(735AED)

      Please note delivery in the war torn countries have no definitive time frame and we will inform you on the time frame before shipping your order.

    • What is the transit time ?

      Generally the transit time for all countries vary from 2-5 business days.

    • What's your returns & exchange policy?

      At TurtleFeet, your satisfaction is our priority. If you're not happy with your purchase for any reason, we offer hassle-free returns within 7 days of receipt.

      To be eligible for a return or exchange, items must be unworn and returned in their original packaging, with tags and complementary cases included.

      FINAL SALES: Please note that all items purchased with a discount of 40% or more, a "Buy 1 Get 1 Free" deal, or a store credit are considered final sales and cannot be returned or exchanged.

    • How do I initiate a return or exchange?

      UAE Returns:

      We offer free returns and exchanges on all eligible items. We'll provide you with a prepaid return label to send your items back to us hassle-free.

      International Returns:

      Returns must be arranged with the courier of your choice. Once your return or exchange request is processed, we'll provide you with the shipping address to return your package. To ensure the security of your shipment, we strongly recommend selecting a courier service with tracking. Please note that any duty fees linked to the returned package will be deducted from your refund.

    • How should I package my item(s) for return or exchange?

      To ensure your return is processed smoothly, we recommend using the original shipping box or a well-padded box to prevent any damage during transit.

      All returned item(s) must arrive in their original condition, including all packaging, tags, and complementary cases, to be eligible for a full refund, store credit, or exchange.

    • Can items from a Turtlefeet retailer or pop-up shop be returned or exchanged?

      All items purchased at a Turtlefeet retailer or pop-up shop are not eligible for returns or exchanges online, they can be exchanged or returned from the same store it was bought from. Only items purchased directly through our website are eligible for returns or exchanges within the specified timeframe and under the conditions outlined in our returns & exchanges policy.

    • When can I expect my refund?

      Refund Process:

      Upon receiving and inspecting your return, eligible refunds will be processed within 3 business days and credited to your original payment method.

    • Email sign up offer

      *Take an extra 15% off on turtlefeet.com only. Use unique code at checkout. Offer valid for first purchase and first sign up. Discount applies to Turtlefeet product purchases only and does not apply to repairs, battery replacements, shipping costs, or tax. Coupon code must be entered at checkout to receive extra 15% off order. Offer valid for a limited time only. Offer cannot be combined with any other offers. Promotion subject to change.

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