Welcome to Turtlefeet Company
In essence, we process personal information for various legitimate purposes, including operating our business, adhering to applicable laws, and safeguarding our websites, business, customers, and all individuals who engage with us online or offline. We also process personal information when necessary to fulfill a contract with you or for your benefit when dealing with third parties. Occasionally, we may request your consent for specific processing activities, such as when you participate in sweepstakes or promotional events. If we rely on consent for processing, we will seek it at the time of data collection.
2.Information we collect
A. Personal Information. The types of personal information we collect (directly from you or from third party sources) and our privacy practices depend on the nature of the relationship you have with Turtlefeet and the requirements of applicable law. Below is more information on the ways we collect personal information and how we use it.
B. Types of personal information. Turtlefeet collects personal information from its current, prospective, and former customers, visitors, and guests (collectively “Individuals”) through the following channels:
a. Information Provided Directly to Us: When you use the Services, contact us directly, or engage in certain activities, such as registering for an account with Turtlefeet, placing an order on our website, or signing up to receive emails about our latest products and services, we may collect and process a wide range of personal information such as the following types of information:personal contact details, such as your name, email address, address (billing and delivery), phone number(s), and
payment information, such as a credit card number, billing address, and/or other related information required to complete the purchase (such payment information, “Financial Information”).
b. Communications: We may collect personal information from you such as your email address, phone number or mailing address when you choose to request information about our Services, visit our retail stores, register to receive communications over email or text messaging, participate in promotions, or loyalty programs, or otherwise communicate with us. Where allowed by applicable law, we may also record and store customer support calls for training and quality purposes.
d. Sweepstakes and Contests: If we run a sweepstake or contest, we may ask you to provide contact information (e.g., a phone number or an email address) or other personal information. Your contact information may be used to reach you about the sweepstakes or contest, and, to the extent permitted by law, for other promotional, marketing and business purposes. In compliance with the laws of your jurisdiction, as a participant you may have the opportunity to opt-out of any communications that are not related to awarding prizes.
f. Information from Third Parties: We may receive information about you from other sources, including through third party services and organizations (e.g., Experian), to supplement information provided by you. This supplemental information allows us to enhance our ability to provide you with information about our business, products and Services.
g. Automated Data: We may collect certain information automatically through our Services and/or other methods of technical analysis, such as your IP address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geo location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, in-store activity through (e.g., through closed circuit TVs for security monitoring or geofencing to identify traffic), the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services (such as preferences).
3.How we use your information
Providing your personal information enables us to perform various business functions, such as delivering requested products, services, or information.
Transactional Purposes: We process personal information to fulfill requests, answer questions, personalize recommendations, manage logistics, conduct research, and support customer needs.
Administrative Purposes: We use personal information for measuring interest, product development, quality control, communication (e.g., account verification), payment processing, preventing prohibited activities, service maintenance, and enforcing our Terms of Service.
Marketing: Personal information is processed for marketing purposes, including notifying you of offers, products, and services of interest. You can opt out at any time.
Research and Development: Personal information helps us enhance existing products and develop new ones. We may conduct surveys for research, and participation is voluntary.
4.Cookies , Pixels and similar technologies
We and third parties use various Technologies like cookies, pixel tags, and local storage to collect information automatically through our Services. These small data files are placed on your devices, enabling us to gather data when you interact with our website, services, applications, and tools. They also help us recognize you across different devices.Our use of these Technologies falls into the following categories:
a. Operational: We use essential Technologies for our Services, like those granting access, ensuring site security, and supporting features such as shopping carts.
b. Performance-Related: Technologies help us evaluate Service performance and gather insights into user behavior, interaction with messaging, item views, and content enhancement.
c. Functionality-Related: We utilize Technologies to provide enhanced functionality, like recognizing you upon login and remembering your preferences and interests.
d. Advertising-Related: We employ first-party or third-party cookies and web beacons for delivering relevant content and ads, understanding ad usefulness, and targeting similar audiences. Even with certain cookies disabled, ads may still appear through third-party channels.
5.How we share your information
We share information collected through the Services with the following parties:
b. Business Partners: We share information with business partners and affiliates for internal purposes or to provide requested products or services. We may also share information with partners for joint offerings, with both Turtlefeet and the partner identified.
c. Marketing: Third-party advertising partners may collect data on your activities using tracking tools (e.g., cookies) on our Services. We may share de-identified and selected personal information (e.g., demographics and past purchases) with advertising partners for targeted advertising on non-Turtlefeet websites. This is known as "interest-based advertising."
d. Professional Advisors: Personal data is shared with legal, financial, insurance, and other advisors in corporate transactions or for business management.
e. Legal Disclosure / Law Enforcement: We may disclose personal information in response to law enforcement requests, legal processes, to protect rights or safety, enforce policies or contracts, collect debts, or for security purposes.
6. Managing Your personal information / Changing Marketing Preferences
We want to communicate with you only if you wish to hear from us. You can object to and opt-out of certain uses and disclosures of your personal information. If you've consented to the processing of your personal information, you can withdraw it anytime and opt-out by contacting Info@turtlefeetcompany.com. Note that even if you opt-out, we may still collect and use non-personal information for non-interest based advertising purposes and to evaluate ad effectiveness.
a. Email: Unsubscribe from email, text, and phone communications anytime by clicking the unsubscribe link in marketing emails. We'll process your request as per applicable laws. Non-promotional, service emails about your account will still be sent.
b. Direct Mail: To opt-out of postal mail communication, contact Info@turtlefeetcompany.comor call customer service at 0588772387
c. Account: You can review, update, or modify your account info by logging in. Deactivate or delete your account by emailing Info@turtlefeetcompany.com
d. "Do Not Track": Adjust your web browser settings to enable Do Not Track (DNT) if desired. Keep in mind that some content, features, or services may require certain information to be provided, and opting for DNT may limit access to specific benefits.
e. Cookies and Similar Technologies: Manage cookie placement or removal in your web browser preferences. Cookie-based opt-outs may not work on mobile interfaces. Consider using industry tools to opt-out of targeted ads.
Please note that while we'll make reasonable efforts to provide access to your personal information, there may be situations where we can't provide access due to legal privilege, privacy rights, disproportionate burden, or commercial proprietary concerns. We'll explain the reasons for any access restrictions and provide contact information for further inquiries. Verification of your identity may be required for access or changes to your personal information.
7. Security & Retention
Your security matters to us, and we're committed to safeguarding your personally identifiable information. We employ physical, electronic, and procedural safeguards to protect it. We use secure socket layer technology and encryption to secure your payment and personal data during transmission. However, please be aware that no online method or electronic storage is entirely foolproof. Although we make every effort to protect your personally identifiable information, we cannot ensure absolute security.
By using our Services or providing personal information, you agree to electronic communication regarding security, privacy, and administrative matters related to your use of our Services. If a security breach occurs, we'll attempt to notify you electronically through Service notices or email. You may have the right to receive such notices in writing.
We retain the personal information we collect for as long as you use our Services or as required to achieve the purposes for which it was gathered, resolve disputes, establish legal defenses, conduct audits, fulfill legitimate business needs, enforce agreements, and comply with applicable laws. Once the need for retaining your personal information expires, we'll dispose of, erase, or de-identify it as per our data retention policies and relevant laws. However, legal obligations may necessitate retaining some or all of this information for a longer period.
8. Children’s Privacy
Our Services are not intended for children under 13 years old, and you must meet the minimum age requirement for our Services in your area to use them. We do not knowingly collect personal information from children under 13. If your child provides us with personal information without your consent, please contact us at Info@turtlefeetcompany.com. If we discover that we have gathered personal information from a child under 13 (or under 16 in specific jurisdictions like EU member countries), we will promptly delete the data from our records and close the child's account, unless we obtain verifiable parental consent.
9. Additional Topics
B. International Data Transfers: You agree that any personal information collected by Turtlefeet may be transferred, processed, and stored worldwide, including in the United States, the European Union, and on our servers, our affiliates' servers, or our service providers' servers, whether in physical or cloud-based storage. By providing information to Turtlefeet, you expressly consent to the storage of your personal information in these locations.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@turtlefeetcompany or by mail using the details provided below:
Turtle Feet Company
530 Saaha Offices (B), Souk al Bahar, Downtown Dubai, Dubai - 414229