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Refund Policy

Refund Policy

Welcome to Turtlefeet Company! Please review our concise refund policy to understand the terms and conditions for product returns and refunds.

Duration:

  • Our refund policy lasts for 7 days from the date of purchase.

Eligibility:

  • To be eligible for a return, the item must be unused and in the same condition as received, with the original packaging.
  • Certain items are non-returnable, including perishable goods, intimate or sanitary items, hazardous materials, flammable liquids or gases, gift cards, and personal care items.

Required Documentation:

  • A receipt or proof of purchase is required to complete a return. Please do not send your purchase back to the manufacturer.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
  • If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds:

  • If a refund has not been received, please check your bank account, contact your credit card company, and then your bank before reaching out to us at turtlefeetcompany@gmail.com.

Sale Items:

  • Regular-priced items may be refunded, while on-sale items will be refunded for the amount paid by the customer.

Exchanges:

  • We only replace items if they are defective or damaged. For exchanges, please email us at info@turtlefeetcompany.com and send the item to 530 Saaha Offices (B), Souk al Bahar, Downtown Dubai, Dubai - 414229.

Gifts:

  • If the item was marked as a gift, a gift credit will be issued upon return receipt. If the item wasn’t marked as a gift, the refund will be credited to the original purchaser.

Shipping:

  • To return a product, mail it to 530 Saaha Offices (B), Souk al Bahar, Downtown Dubai, Dubai - 414229.
  • The customer is responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted.
  • For items over AED 200, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee the receipt of returned items.

By initiating a return with Turtlefeet Company, you agree to comply with the terms outlined in this refund policy. For further assistance, please contact us at info@turtlefeetcompany.com

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