Free Shipping Worldwide*
Get 15% off on your first order use TURTLE15
Start your Green Journey with Turtlefeet!

Refund Policy

Refund Policy

Welcome to Turtlefeet Company! Please review our concise refund policy to understand the terms and conditions for product returns and refunds.

Duration:

  • Our refund policy lasts for 7 days from the date of purchase.

Eligibility:

  • To be eligible for a return, the item must be unused and in the same condition as received, with the original packaging.
  • Certain items are non-returnable, including perishable goods, intimate or sanitary items, hazardous materials, flammable liquids or gases, gift cards, and personal care items.

Required Documentation:

  • A receipt or proof of purchase is required to complete a return. Please do not send your purchase back to the manufacturer.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
  • If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds:

  • If a refund has not been received, please check your bank account, contact your credit card company, and then your bank before reaching out to us at turtlefeetcompany@gmail.com.

Sale Items:

  • Regular-priced items may be refunded, while on-sale items will be refunded for the amount paid by the customer.

Exchanges:

  • We only replace items if they are defective or damaged. For exchanges, please email us at info@turtlefeetcompany.com and send the item to 530 Saaha Offices (B), Souk al Bahar, Downtown Dubai, Dubai - 414229.

Gifts:

  • If the item was marked as a gift, a gift credit will be issued upon return receipt. If the item wasn’t marked as a gift, the refund will be credited to the original purchaser.

Shipping:

  • To return a product, mail it to 530 Saaha Offices (B), Souk al Bahar, Downtown Dubai, Dubai - 414229.
  • The customer is responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted.
  • For items over AED 200, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee the receipt of returned items.

By initiating a return with Turtlefeet Company, you agree to comply with the terms outlined in this refund policy. For further assistance, please contact us at info@turtlefeetcompany.com

/* */

What are you looking for?

GET 15% OFF*

Stay updated on the latest releases, exclusive deals, and more exciting stuff.

Reverse Pyramid Macrame Fringe (Blue)

Recent Purchase

Reverse Pyramid Macrame Fringe (Blue)

10 Minutes Ago From Saudi

Your cart