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FAQs

    • Are the Sunglasses UV protected?

      All our sunglasses offer UV 400 protection, effectively blocking all light rays with wavelengths up to 400 nanometers, including both UVA and UVB rays

    • Do you offer prescription lenses?

      While we do not provide prescription services but our optical frames can also be customized with prescription lenses. Your optometrist is best equipped to provide further assistance in this regard.

    • What does Polarized mean ?

      Polarized sunglasses are special glasses that help you see clearly on sunny days near water or snow. They stop bright reflections that make things hard to see. The big difference is that polarized glasses stop reflected glare, while regular ones just block bright light.

    • What type of movement is used?

      Our battery-powered quartz watches are equipped with Japanese Miyota Precision Quartz Movement, renowned and trusted within the industry.

    • Are the Turtlefeet Watches Waterproof?

      Our TurtleFeet wood watches are designed to be water-resistant, meaning they can withstand exposure to moisture to a certain extent. However, they are not fully waterproof, so we recommend avoiding prolonged submersion in water or exposure to heavy moisture. While our watches can handle everyday activities like washing hands or light rain, it's essential to remember that they are not suitable for swimming, diving, or any activities involving deep water immersion. By maintaining their water-resistant properties, we ensure that your TurtleFeet wood watch remains in excellent condition for years to come.

    • What types of woods are used?

      Our commitment to the environment is reflected in our choice of materials, including bamboo, sandalwood, redwood, olive wood, ebony wood, zebra wood, walnut wood, and other eco-friendly options like cork and vegan leather. These materials are carefully selected to ensure that they are derived in an environmentally responsible manner, aligning with our dedication to sustainability and eco-conscious craftsmanship.

    • How do I replace the battery?

      You can easily locate the batteries for all our watches at most electronic stores and many watch repair or jewelry shops. We advise against attempting to replace the battery yourself, as it typically requires specialized tools, and attempting to do so independently could potentially result in damage to the watch.

    • Is there a warranty?

      Turtlefeet offers a limited 1-year manufacturer's defect warranty starting from the original purchase date through an authorized dealer. This warranty does not encompass instances of user abuse, water damage, typical wear and tear, battery replacements, accidental glass damage, scratches, strap wear, or theft. To initiate a warranty claim, proof of purchase is mandatory. If your purchase was made through our website or Amazon, the order number will suffice as proof

    • When will my order be shipped?

      Orders placed before 3 pm in Dubai will be shipped the next day. For other Locations , Once your payment has been confirmed, please allow up to 24 hours for order processing and shipment. Please note that this timeframe excludes weekends and holidays. Orders placed after 11 am PST will be shipped on the following business day.

    • Do you offer expedited shipping?

      We do offer Express and Priority Shipping options at checkout. For more detailed information regarding shipping costs and estimated delivery times, please refer to our Shipping page.

    • Will I have to pay international taxes and duties?

      The final price of your purchase includes taxes and duties, though it's important to note that not all currencies incorporate these fees. Turtlefeet cannot influence or take responsibility for any taxes or duties imposed on your package. You are accountable for covering any extra charges related to customs clearance. Customs regulations differ from one country to another, so please reach out to your local customs authority for further information. It's worth mentioning that, in rare instances, customs agents may delay the delivery of certain packages.

    • International shipping information

      Please note that for international orders outside United Arab Emirates, the package may be subject to import duties and taxes upon arrival in the destination country.

      It's important to note that any customs charges that may be applied to the shipment are the customer's responsibility. Unfortunately, Turtlefeet has no control over these charges since customs determine them, and we cannot know what they may be. Additionally, Turtlefeet is not responsible for any actions taken by customs or the chosen package delivery service.

    • What is the exchange rate applied?

      When you make a purchase in a currency other than AED, the conversion is handled by our partner, ESW, Inc. This includes a conversion fee, which encompasses processing and guarantees the exchange rate at the time of checkout. We recommend settling your order in the currency associated with your payment method. Opting for a different currency might lead to your bank applying an additional fee to convert it back to your home currency.

    • Free shipping and other information

      Yemen- Free shipping for order above 200$(735AED)

      Iraq- Free shipping for order above 200$(735AED)

      Mali- Free shipping for order above 200$(735AED)

      South Sudan- Free shipping for order above 200$(735AED)

      Burundi- Free shipping for order above 200$(735AED)

      Niger- Free shipping for order above 200(735AED)

      Rest of the world- Free shipping above 100$(367AED)

    • What's your returns & exchange policy?

      At TurtleFeet, your satisfaction is our priority. If you're not happy with your purchase for any reason, we offer hassle-free returns within 14 days of receipt.

      Items are eligible for a one-time exchange or a refund within 14 days of receipt.

      To be eligible for a return or exchange, items must be unworn and returned in their original packaging, with tags and complementary cases included.

      FINAL SALES: Please note that all items purchased with a discount of 40% or more, a "Buy 1 Get 1 Free" deal, or a store credit are considered final sales and cannot be returned or exchanged.

    • How do I initiate a return or exchange?

      UAE Returns:

      We offer free returns and exchanges on all eligible items. We'll provide you with a prepaid return label to send your items back to us hassle-free.

      International Returns:

      Returns must be arranged with the courier of your choice. Once your return or exchange request is processed, we'll provide you with the shipping address to return your package. To ensure the security of your shipment, we strongly recommend selecting a courier service with tracking. Please note that any duty fees linked to the returned package will be deducted from your refund.

    • How should I package my item(s) for return or exchange?

      To ensure your return is processed smoothly, we recommend using the original shipping box or a well-padded box to prevent any damage during transit.

      All returned item(s) must arrive in their original condition, including all packaging, tags, and complementary cases, to be eligible for a full refund, store credit, or exchange.

    • Can items from a Turtlefeet retailer or pop-up shop be returned or exchanged?

      All items purchased at a Turtlefeet retailer or pop-up shop are not eligible for returns or exchanges. Only items purchased directly through our website are eligible for returns or exchanges within the specified timeframe and under the conditions outlined in our returns & exchanges policy.

    • When can I expect my refund?

      Refund Process:

      Upon receiving and inspecting your return, eligible refunds will be processed within 5 business days and credited to your original payment method.

    • WHAT PAYMENT METHODS ARE ACCEPTED?

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    • Email sign up offer

      *Take an extra 15% off on turtlefeet.com only. Use unique code at checkout. Offer valid for first purchase and first sign up. Discount applies to Turtlefeet product purchases only and does not apply to repairs, battery replacements, shipping costs, or tax. Coupon code must be entered at checkout to receive extra 15% off order. Offer valid for a limited time only. Offer cannot be combined with any other offers. Promotion subject to change.

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