Shipping Policy

Shipping Policy

Welcome to Turtlefeet Company! Please review our shipping policy to understand how we handle the delivery of your orders.

UAE Orders:

• Orders placed before 3 pm GST time will be delivered the next day.
• Orders placed after 3 pm GST time will be delivered within 2 days.
• Free shipping for all orders above 150 AED within the UAE.
• For orders below 150 AED, a flat shipping rate of 15 AED applies.
• We strive to ensure timely delivery to all locations within the UAE.

Cash on Delivery:

• Cash on Delivery is available for orders across the UAE only.

International Shipping:

• Customers are responsible for all local duties and taxes associated with international shipments.
• Yemen, Iran, Mali, South Sudan, Burundi, Niger - Free shipping for order above - 200$( approx. 735 AED)
• Rest of the world- Free shipping above - 100$( approx. 367AED)

Return Policies:

• At Turtlefeet, your satisfaction is our priority. If you're not happy with your purchase for any reason, we offer hassle-free returns within 7 days of receipt.
• To be eligible for a return or exchange, items must be unworn and returned in their original packaging, with tags and complementary cases included.
• FINAL SALES: Please note that all items purchased with a discount of 40% or more, a "Buy 1 Get 1 Free" deal, or a store credit are considered final sales and cannot be returned or exchanged.

UAE Returns:

• We offer free returns and exchanges on all eligible items. We'll provide you with a prepaid return label to send your items back to us hassle-free.

International Returns:

• Returns must be arranged with the courier of your choice to the following address: 18 Park View Avenue, APT 1020, Jersey City, New Jersey, 07302.
• To ensure the security of your shipment, we strongly recommend selecting a courier service with tracking. Please note that any duty fees linked to the returned package will be deducted from your refund.

 

Return And Refund Instructions:

• To ensure your return is processed smoothly, we recommend using the original shipping box or a well-padded box to prevent any damage during transit.
• All returned item(s) must arrive in their original condition, including all packaging, tags, and complementary cases, to be eligible for a full refund, store credit, or exchange.
• All items purchased at a Turtlefeet retailer or pop-up shop are not eligible for returns or exchanges online, they can be exchanged or returned from the same store it was bought from. Only items purchased directly through our website are eligible for returns or exchanges within the specified timeframe and under the conditions outlined in our returns & exchanges policy.
• Upon receiving and inspecting your return, eligible refunds will be processed within 3 business days and credited to your original payment method.

 

By placing an order with Turtlefeet Company, you agree to adhere to the terms outlined in this shipping policy. For any inquiries or assistance, please contact our customer service at customercare@turtlefeetcompany.com or +971588772387.

Thank you for choosing Turtlefeet Company, every step counts.