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Privacy Policy

Welcome to Turtlefeet Company

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from turtlefeetcompany.com (the “Site”). 

PRIVACY POLICY

At Turtlefeet, we take the protection of your personal information seriously. This Privacy Policy outlines our practices concerning the information we gather from you, both online (through our websites) and offline (such as through customer support interactions, and in-person promotional activities). It details the types of information we collect, how we use that information, who we share it with, and how you can opt out, correct, or update such information.

Throughout this Privacy Policy, references to "us," "we," or "ourselves" pertain to Turtlefeet and the specific entity you have a relationship with. References to "you," "your," and "yourself" pertain to you as an individual in contact with or having a relationship with us.

In essence, we process personal information for various legitimate purposes, including operating our business, adhering to applicable laws, and safeguarding our websites, business, customers, and all individuals who engage with us online or offline. We also process personal information when necessary to fulfill a contract with you or for your benefit when dealing with third parties. Occasionally, we may request your consent for specific processing activities, such as when you participate in sweepstakes or promotional events. If we rely on consent for processing, we will seek it at the time of data collection.

1.Scope

This Privacy Policy is relevant to everyone engaging with us, including customers who have purchased our products or services ( online), individuals subscribed to our marketing materials, participants in promotions/competitions, applicants for our events, and those interacting with us on social media, along with other online or offline offerings (collectively referred to as the "Services"). Given the diverse range of individuals and the various types of relationships and interactions, not all aspects of this Privacy Policy may be applicable to you.

2.Information we collect

A. Personal Information. The types of personal information we collect (directly from you or from third party sources) and our privacy practices depend on the nature of the relationship you have with Turtlefeet and the requirements of applicable law. Below is more information on the ways we collect personal information and how we use it.

B. Types of personal information. Turtlefeet collects personal information from its current, prospective, and former customers, visitors, and guests (collectively “Individuals”) through the following channels: 

a. Information Provided Directly to Us: When you use the Services, contact us directly, or engage in certain activities, such as registering for an account with Turtlefeet, placing an order on our website, or signing up to receive emails about our latest products and services, we may collect and process a wide range of personal information such as the following types of information:personal contact details, such as your name, email address, address (billing and delivery), phone number(s), and


payment information, such as a credit card number, billing address, and/or other related information required to complete the purchase (such payment information, “Financial Information”).

b. Communications: We may collect personal information from you such as your email address, phone number or mailing address when you choose to request information about our Services, visit our retail stores, register to receive communications over email or text messaging, participate in promotions, or loyalty programs, or otherwise communicate with us. Where allowed by applicable law, we may also record and store customer support calls for training and quality purposes. 

c. Survey and Reviews: We (or third parties acting on our behalf) may contact you to participate in research, surveys or beta testing or to provide reviews and testimonials. If you decide to participate, you may be asked to provide certain information, which may include personal Information. All information collected from your participation in our research, surveys, reviews or testimonial process, or beta testing is provided by you voluntarily. We may use such information to improve our products and/or Services, and in any manner consistent with this Privacy Policy. 

d. Sweepstakes and Contests: If we run a sweepstake or contest, we may ask you to provide contact information (e.g., a phone number or an email address) or other personal information. Your contact information may be used to reach you about the sweepstakes or contest, and, to the extent permitted by law, for other promotional, marketing and business purposes. In compliance with the laws of your jurisdiction, as a participant you may have the opportunity to opt-out of any communications that are not related to awarding prizes.

e. Public Posts: We may offer publicly accessible blogs, social media pages, product review pages, or similar forums. Please be aware that when you disclose information about yourself on any public area of the Services or on any public sites operated by third parties, such content will be considered “public” and will not be subject to the privacy protections provided in this Privacy Policy. 

f. Information from Third Parties: We may receive information about you from other sources, including through third party services and organizations (e.g., Experian), to supplement information provided by you. This supplemental information allows us to enhance our ability to provide you with information about our business, products and Services. 


g.  Automated Data: We may collect certain information automatically through our Services and/or other methods of technical analysis, such as your IP address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geo location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, in-store activity through (e.g., through closed circuit TVs for security monitoring or geofencing to identify traffic), the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services (such as preferences). 

3.How we use your information

Providing your personal information enables us to perform various business functions, such as delivering requested products, services, or information.

Transactional Purposes: We process personal information to fulfill requests, answer questions, personalize recommendations, manage logistics, conduct research, and support customer needs.

Administrative Purposes: We use personal information for measuring interest, product development, quality control, communication (e.g., account verification), payment processing, preventing prohibited activities, service maintenance, and enforcing our Terms of Service.

Marketing: Personal information is processed for marketing purposes, including notifying you of offers, products, and services of interest. You can opt out at any time.

Research and Development: Personal information helps us enhance existing products and develop new ones. We may conduct surveys for research, and participation is voluntary.



4.Cookies , Pixels and similar technologies


We and third parties use various Technologies like cookies, pixel tags, and local storage to collect information automatically through our Services. These small data files are placed on your devices, enabling us to gather data when you interact with our website, services, applications, and tools. They also help us recognize you across different devices.Our use of these Technologies falls into the following categories:


a. Operational: We use essential Technologies for our Services, like those granting access, ensuring site security, and supporting features such as shopping carts.


b. Performance-Related: Technologies help us evaluate Service performance and gather insights into user behavior, interaction with messaging, item views, and content enhancement.


c. Functionality-Related: We utilize Technologies to provide enhanced functionality, like recognizing you upon login and remembering your preferences and interests.


d. Advertising-Related: We employ first-party or third-party cookies and web beacons for delivering relevant content and ads, understanding ad usefulness, and targeting similar audiences. Even with certain cookies disabled, ads may still appear through third-party channels.

5.How we share your information



We share information collected through the Services with the following parties:


a. Vendors and Service Providers: We may share information with service providers for order fulfillment, web hosting, payment processing, customer service, and related services. They are bound by contracts to use it only for agreed-upon purposes and in compliance with this Privacy Policy.


b. Business Partners: We share information with business partners and affiliates for internal purposes or to provide requested products or services. We may also share information with partners for joint offerings, with both Turtlefeet and the partner identified.


c. Marketing: Third-party advertising partners may collect data on your activities using tracking tools (e.g., cookies) on our Services. We may share de-identified and selected personal information (e.g., demographics and past purchases) with advertising partners for targeted advertising on non-Turtlefeet websites. This is known as "interest-based advertising."


d. Professional Advisors: Personal data is shared with legal, financial, insurance, and other advisors in corporate transactions or for business management.


e. Legal Disclosure / Law Enforcement: We may disclose personal information in response to law enforcement requests, legal processes, to protect rights or safety, enforce policies or contracts, collect debts, or for security purposes.


f. Merger, Sale, or Asset Transfers: In cases like mergers or asset transfers, your information may be sold or transferred as permitted by law and contracts. We strive to ensure the transferee uses the data in line with the Privacy Policy at the time of collection.



6. Managing Your personal information / Changing Marketing Preferences


We want to communicate with you only if you wish to hear from us. You can object to and opt-out of certain uses and disclosures of your personal information. If you've consented to the processing of your personal information, you can withdraw it anytime and opt-out by contacting Info@turtlefeetcompany.com. Note that even if you opt-out, we may still collect and use non-personal information for non-interest based advertising purposes and to evaluate ad effectiveness.


a. Email: Unsubscribe from email, text, and phone communications anytime by clicking the unsubscribe link in marketing emails. We'll process your request as per applicable laws. Non-promotional, service emails about your account will still be sent.


b. Direct Mail: To opt-out of postal mail communication, contact Info@turtlefeetcompany.comor call customer service at 0588772387


c. Account: You can review, update, or modify your account info by logging in. Deactivate or delete your account by emailing Info@turtlefeetcompany.com


d. "Do Not Track": Adjust your web browser settings to enable Do Not Track (DNT) if desired. Keep in mind that some content, features, or services may require certain information to be provided, and opting for DNT may limit access to specific benefits.


e. Cookies and Similar Technologies: Manage cookie placement or removal in your web browser preferences. Cookie-based opt-outs may not work on mobile interfaces. Consider using industry tools to opt-out of targeted ads.


f. Rights of Access, Rectification, Erasure, and Restriction: Inquire about your data, request access, correction, or deletion of inaccurate information. Email privacy Info@turtlefeetcompany.comor use methods outlined in this Privacy Policy to make these requests, including your full name, associated email, and a detailed description. Access requests will comply with local laws, and we may restrict access in certain circumstances.


Please note that while we'll make reasonable efforts to provide access to your personal information, there may be situations where we can't provide access due to legal privilege, privacy rights, disproportionate burden, or commercial proprietary concerns. We'll explain the reasons for any access restrictions and provide contact information for further inquiries. Verification of your identity may be required for access or changes to your personal information.



7. Security & Retention


Your security matters to us, and we're committed to safeguarding your personally identifiable information. We employ physical, electronic, and procedural safeguards to protect it. We use secure socket layer technology and encryption to secure your payment and personal data during transmission. However, please be aware that no online method or electronic storage is entirely foolproof. Although we make every effort to protect your personally identifiable information, we cannot ensure absolute security.


By using our Services or providing personal information, you agree to electronic communication regarding security, privacy, and administrative matters related to your use of our Services. If a security breach occurs, we'll attempt to notify you electronically through Service notices or email. You may have the right to receive such notices in writing.


We retain the personal information we collect for as long as you use our Services or as required to achieve the purposes for which it was gathered, resolve disputes, establish legal defenses, conduct audits, fulfill legitimate business needs, enforce agreements, and comply with applicable laws. Once the need for retaining your personal information expires, we'll dispose of, erase, or de-identify it as per our data retention policies and relevant laws. However, legal obligations may necessitate retaining some or all of this information for a longer period.



8. Children’s Privacy


Our Services are not intended for children under 13 years old, and you must meet the minimum age requirement for our Services in your area to use them. We do not knowingly collect personal information from children under 13. If your child provides us with personal information without your consent, please contact us at Info@turtlefeetcompany.com. If we discover that we have gathered personal information from a child under 13 (or under 16 in specific jurisdictions like EU member countries), we will promptly delete the data from our records and close the child's account, unless we obtain verifiable parental consent.



9. Additional Topics


A. Payment Processing: When you make purchases using our Services, your payments are processed by third-party payment processors. These processors may collect Financial Information from you to handle payments, including your name, email address, and billing details. The use and protection of your Financial Information are governed by the third-party's terms, conditions, and privacy policies. If you participate in a financing offer through one of our partners, you may provide information, including Financial Information, directly to that partner. Their use of this information is subject to their terms and privacy policies. Our handling of any Financial Information we process or receive on your behalf is in accordance with this Privacy Policy. 


B. International Data Transfers: You agree that any personal information collected by Turtlefeet may be transferred, processed, and stored worldwide, including in the United States, the European Union, and on our servers, our affiliates' servers, or our service providers' servers, whether in physical or cloud-based storage. By providing information to Turtlefeet, you expressly consent to the storage of your personal information in these locations.


C. Third-Party Sites and Services: Our Services may include links to other websites, and other sites may link to our website or Services. We don't control these other websites, and Allbirds doesn't endorse or vouch for them. We recommend reviewing the privacy policies of all websites and applications you interact with. We don't oversee or endorse the use of cookies or data collection by these third parties, nor do we manage their data practices. It's your responsibility to understand the privacy policies of these third parties.



10. Updating this Privacy Policy


We may update, amend, add, or remove sections of this Privacy Policy as needed. It's advisable to revisit this page from time to time to stay informed about any changes. By continuing to use this Site after we post modifications to this Privacy Policy, you are indicating your acceptance of those changes. If we suspect a potential breach of the security of your personal information under our control, we will make efforts to notify you of the situation.



 





Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@turtlefeetcompany or by mail using the details provided below: 

Turtle Feet Company 
530 Saaha Offices (B), Souk al Bahar, Downtown Dubai, Dubai - 414229

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